Interpreter Terms and Conditions

These are the terms and conditions governing the provision of training services by Reflect BSL.

1. Definitions
1.1 “Client or Customer” shall mean the company or individual that completes a course booking form or enters into a contractual agreement;
1.2 “Delegate” shall mean the party or parties named as attendees on the course booking form;
1.3 “Invoice” shall mean the invoice for the charges delivered by Reflect BSL to the Customer;

2. General
These Terms and Conditions shall apply to all training carried out in the provision of services by Reflect BSL to the Customer in accordance with any order confirmation authorised by the Customer.

No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions.

3. Acceptance of Order
3.1 Bookings can be accepted at any time up to the course start date, subject to availability;
3.2 An official confirmation must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally;
3.3 Confirmed bookings can be made by letter, fax or email (provisional bookings can be made by telephone or email). Bookings will only be confirmed on receipt of written authorisation plus payment;

4. Substitutions, Rescheduling and Cancellations
4.1 Delegate substitutions may be made prior to the start of the course without penalty, providing Reflect BSL is informed in writing. It is the Customer’s responsibility, having referred to relevant Reflect BSL course information, to ensure the course is suitable to the Delegate’s requirements;
4.2 A Delegate must accept full responsibility for the full cost of the course on which they are enrolling, even if their employer is funding. They must also agree and acknowledge that fees will not be refundable unless the course fails to run;
4.3 Cancellations by Customers made more than thirty days before course commencement will not incur cancellation charges;
4.4 Cancellations within seven days of course commencement will incur a 100% cancellation fee, and between eight and thirty days will incur a 50% cancellation fee;
4.5 In all circumstances Reflect BSL requires written notification of any cancellations;
4.6 Reflect BSL undertakes to provide the training course on the date specified except when external circumstances prevent this. In these circumstances Reflect BSL will endeavour to re-­‐run the course on a mutually agreeable basis;
4.7 Reflect BSL reserves the right to cancel a course, though we make every effort to ensure this does not occur. In the event of a course being cancelled by Reflect BSL, alternative dates will be proposed or a full refund of monies paid will be made to the Customer.
4.8 Reflect BSL takes no responsibility for loss of profit and/or for any incidental, consequential, special or indirect losses as a consequence of exceptional cancellations;

5. Pricing and Payment
5.1 All course fees are fixed and published by Reflect BSL, however, Reflect BSL reserves the right to review and change prices;
5.2 The course fees include tuition and training materials as appropriate to the course;
5.3 Payment of the course fee should be received by Reflect BSL 30 days prior to the course start date or on booking, whichever is the later;
5.4 No training services will be provided unless payment conditions have been satisfied;

6. Delegate Suitability
6.1 It is the Customer’s responsibility to ensure that the course is suitable for their requirements. All Delegates should have read and understood the course outline and met the necessary prerequisites;
6.2 Reflect BSL reserves the right to ask a Delegate to leave the training event if the Delegate does not meet the course prerequisites;
6.3 Reflect BSL urges Delegates to support this policy, which is designed to protect the Customer’s investment;
6.4 All Delegates will be required to abide by any site rules and regulations operating at the course location;

7. Force Majeure
Reflect BSL shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from, hindered in, or delayed in the provision of services through any circumstances beyond its reasonable control, including but not limited to, strikes, lock outs, accidents, war, fire, acts of God, reduction in or unavailability of power, break down of plant or machinery or shortage or unavailability of raw materials from normal sources of supply;

8. Limitation of Liability and Indemnities
8.1 Except as may otherwise be expressly provided in these Terms and Conditions, all warranties, conditions, terms, undertaking and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Reflect BSL to the fullest extent permitted by law and Reflect BSL shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer;
8.2 Reflect BSL represents and warrants that the services provided will be performed in a professional and skilful manner consistent with the professional standards and the general customs and practices of the industry;
8.3 Reflect BSL accepts no liability for the failure of any third party hardware, software and/or systems which may be the subject of any Reflect BSL services; this includes failure to meet its operating specification;
8.4 No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying or otherwise, without prior permission in writing of Reflect BSL or the copyright owner;
8.5 All Intellectual Property Rights for any product or service remain the property of Reflect BSL unless otherwise stated or agreed;

9. Disclaimer
The information contained in all Reflect BSL coursework and literature is distributed on an ‘as is’ basis, without warranty. While every precaution has been taken in the preparation of the training courses and associated literature, neither the author nor Reflect BSL shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in the coursework or by the computer software and hardware products described in it.